The no-show warning Reference
A yellow or red flag on clients who often miss their visits, wherever your team finds them.
Where it shows
In the client list, on the profile, in the Operations Center search, and when you book a client or confirm their online request. It looks like a triangle with, for example, “Missed 2 of 5” over “last 2 years”. Point at it, or reach it with the keyboard, to read what both numbers mean.
How it's worked out
It looks at the client's Completed and No-show visits of the last 2 years. It appears from two no-shows that are at least a fifth of those visits; it turns red when they miss most of them. Cancellations, late ones included, never count. It's worked out fresh each time it shows, and it's the same for every practice.
Good to know
- The warning covers the last 2 years, while the profile's no-show count covers all time, so the two can differ. Mark visits honestly as Completed or No-show.
Can't find what you need?
Write to us →