Every moment of the visit counts
Clients judge a practice by the whole experience: how easy it was to book, whether they were remembered, how they were reminded and welcomed. We build for every one of those moments, not just the appointment.
What, Why and Who
What we believe
Happy clients come back, and bring others
A client who feels looked after returns, and tells friends and family about you. That loyalty, and those recommendations, are worth more than any advert.
Great experiences shouldn't take extra work
The checks, reminders and follow-ups that keep clients happy should happen as part of the day, not on top of it. We build Kigumo so your team can give every client that care, however many you see.
Why
Kigumo started at a medical practice we know well. The care was excellent, but the work behind it was all done by hand: notes in diaries, paper files and daily calls to remind clients of their appointments.
The pressure on the team reached the clients. The software they tried was clunky, slow or built for large clinics, and in the end it made the client experience worse, not better.
Who
Andrei BurloiuFounder, Kigumo
My parents ran a private medical practice. Some of my earliest memories are of appointments being booked over the phone, and of patients being called back to remind them of their visits.
After more than nine years in finance and international organisations, from Vienna and Washington, D.C. to the Royal Bank of Canada in Toronto, I came back to where I started. Practices still ran on phone calls and paper and archaic booking sites, just like my parents’ did. I started Kigumo to change that.