No more piecing it together
The client, what they wrote, the providers who offer the service and their free times sit on one card, so nothing is gathered by hand.

Your team checks each appointment request before it's booked, so every client always gets the best experience.
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The client, what they wrote, the providers who offer the service and their free times sit on one card, so nothing is gathered by hand.
Every request waits in one list until someone answers it, so none waits too long, gets answered twice or not at all.
A wrong service, a time that's already taken or a provider who doesn't offer it is flagged before you book.
Each request shows the provider, every service with its length and price, whether the client is new or already known, their no-shows and the note they left. The calendar opens on that provider's week beside it.
Requests are ready to book in one click. If they aren't, you'll know why and you'll be able to fix it in a few clicks.
Requests line up oldest first, each showing how long it has waited: amber after a day, red after three. When a colleague decides one, it says who, so no request is answered twice.