Frequently asked questions
Getting started
Who is Kigumo for?
Medical practices that work by appointment: clinics, dentists, physiotherapists, psychologists and therapists. It works for one practitioner or a team of up to eight providers.
Do I need technical knowledge?
No. If you can use email, you can use Kigumo.
Do I need to install anything?
No. Kigumo runs in your web browser, so there's nothing to download or install. It works on desktop and laptop computers only, not on phones or tablets. Your clients book from any phone or computer, without installing anything either.
Can I import data from my current system?
Yes. The process is tailored to each practice, so we'll talk through the specifics of your situation first. Importing your data is free of charge.
What happens when I book a call?
You'll book through Kigumo's own booking page, the same one your clients would use. We accept your request, you get the confirmation text, and a reminder the day before. Then, on the call, we show you Kigumo and talk through how your practice works.
Booking and clients
How do online appointment requests work?
Clients choose a service, their preferred provider, a date and a time on your booking page, and see the price before sending. Each request is reviewed before it's booked: by reception in a team, or by the practitioner in a solo practice. You can accept it, edit it first, or reject it. That way every client is matched with the right provider and service, and your schedule stays in your hands. Clients who'd rather talk can ask to be called back.
Can clients book from my own website?
Yes. Paste a short code from Settings onto a page of your website and the same booking page appears there, in Romanian or English, without leaving your site. Anyone who opens your Kigumo booking link is sent to that page.
Which phone numbers can clients use?
Romanian (+40) numbers. Clients enter them on the booking page, and the team on new client records. A number typed without the country code is read as Romanian.
Your team
Can my receptionist use it too?
Yes. Invite them as an Operator: they manage everyone's appointments and answer online requests, without taking appointments themselves. Providers join as Staff, and only you, the Administrator, see the Dashboard and Settings.
Pricing and the partner program
How much does it cost?
From €30 + VAT a month.
What is the partner program?
A small group of medical practices we work with closely during our soft launch. We help each one get the most out of Kigumo, and we build the things they need to be more successful. Program details →
What happens on the call?
It's a 30-minute call with the founder. We talk about your practice, what gets in the way, and whether the program is right for you. There's no commitment.
How many places are there?
A limited number, so we can give every partner practice real time and attention. Book a call to check if there's still a place for you.
Can we leave?
Yes, at any time, no questions asked. Your data is always yours, and you can download it whenever you like.
Privacy and data
Is my data safe?
Your practice's data is stored in the EU, on servers that comply with the GDPR. Each practice's data is kept separate from every other practice's, and the public booking page is protected against spam and abuse.
Can I take my data with me?
Yes. There's no lock-in: you can download your data at any time, and your contract with us guarantees it.
Something else? Book a call → or write to us.