An online request, from arrival to a confirmed visit Walkthrough

What happens to a client's online request, and what the front desk does at each stage.

1. 1
   Settings

   The client asks online

   They choose a service, a provider and a free time on your booking page, see the price, and send the request. No account needed.

   Open the steps
2. 2
   Requests

   It arrives in Requests

   The Requests panel opens beside the Operations Center, and the waiting count goes up.

   Open the steps
3. 3
   Requests

   Ready: book it

   A request with nothing in the way books in one click.

   Open the steps
4. 4
   Requests

   Needs a change: check it first

   Change the services, provider or client details before accepting.

   Open the steps
5. 5
   Requests

   Time taken: move it

   Call the client, pick a free time nearby, and book.

   Open the steps
6. 6
   Requests

   Can't take it: turn it down

   Dismiss it and call the client.

   Open the steps
7. 7
   Messages

   The client is confirmed

   With texts on, they get a confirmation within a minute and a reminder the day before.

   Open the steps