Turn down a request Front desk
The request is closed, and you've let the client know.
Before you start
Front desk The front desk can do this: the Administrator and Operators.
Start here
Requests panel › the request's card, or its details
Steps
- 1
Click Dismiss on the card, or Dismiss request in its details.
- 2
Confirm.
The request leaves the list.
- 3
Call the client, explain, and offer another option.
What happens next
- The client isn't sent any message by Kigumo. The request is closed, not deleted.
If something goes wrong
- A message says someone else has already dealt with it
- A colleague accepted or dismissed it first.
Good to know
- There's no undo: once a request is accepted or dismissed, it can't go back to waiting.
Can't find what you need?
Write to us →