Book a request that's ready Front desk
The request is an appointment, and the client gets a confirmation text if texts are on.
Before you start
Front desk The front desk can do this: the Administrator and Operators.
Start here
Operations Center › Requests panel
N3EOperations Center
Team · 3 ▾DayWeekMonth‹ 18 – 24 Oct 2026 ›This week
SUN180 apptMON195 apptTUE206 apptWED216 apptTHU224 apptFRI236 appt 2SAT242 appt
09:00Ana P.Elena D.Corina P.10:00Ioana R.Sorin B.Ana P.Rareș T.11:00Vlad G.Maria I.Tudor M.12:00Dan P.13:00
Requests 2
All 2Requests 1Calls 1
Ana PopescuER Thu 22 Oct · 10:30–11:15 9 h
Dr. Elena Radu
Initial assessment45 min · 250 RON
Ready to bookBookDismiss
Radu Marin+40 745 000 403 1 d
Steps
- 1
Click a request's arrow to expand it.
The card shows the provider, each service with its length and price, and the client: New client or Possible existing client, phone, email, no-shows, cancellations and their note.
- 2
Check the details against the calendar beside it.
- 3
Click Book.
The appointment is booked and the card leaves the panel.
What happens next
- Kigumo matches the client by phone and email, or creates a new client.
- Any other waiting request that now overlaps is flagged, so you can deal with it next.
If something goes wrong
- The card has Resolve instead of Book
- Something is in the way, such as Date passed or Slot unavailable. Click Resolve to fix it.
- A message says someone else has already dealt with it
- A colleague got there first. Nothing more to do.
Good to know
- A request doesn't reserve its time. Until you book it, someone else can be booked into that slot, so answer quickly.
- The client keeps the price they saw when they asked. A request expires 90 days after it arrives.
- If the client often misses visits, a warning shows next to their name.
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