Book a request at another time Front desk
The request is booked at the new time, and the confirmation text gives that time.
Before you start
Front desk The front desk can do this: the Administrator and Operators.
- The request is marked Slot unavailable: another appointment has taken its time.
Start here
Requests panel › the request › Resolve
N3EOperations Center
Appointment Request Details
Date and start time Needs attention
The requested date and time are no longer available.
EARLIEST AVAILABLEFri 17 Oct 09:00 – 09:45 ERPick
11:3012:1514:0015:30
Total250 RON
Accept and bookChoose a time firstSteps
- 1
Click Resolve.
The details say who has the time, ask you to call the client, and offer free times nearby on the same day. In a team, they also offer the same time with other providers.
- 2
Call the client and agree on a new time.
- 3
Pick one of the free times, or drag the outline in the day strip onto a free start.
The details show the change, for example “Moved from 10:30 to 12:15”.
- 4
Click Accept and book.
What happens next
- The appointment is booked at the new time, and the confirmation text gives the new time.
If something goes wrong
- The new time was taken as well
- Nothing is booked and the request keeps its original time. Pick another time.
Good to know
- The new time must fall between today and 90 days ahead, and end on the same day.
- If a service's length changed since the request came in, a suggested time might no longer fit.
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