Messages
The texts Kigumo sends your clients: a confirmation when they're booked and a reminder the day before, and a log of every text.
- Where
- Sidebar › Clients › Messages (the log), and Settings › Messaging (the texts themselves)
- Who
- Everyone opens the log. The front desk resends texts. Only the Administrator sets up the texts.
About this feature
Each text is Pending, Sent, Failed or Cancelled. “Sent” means the SMS provider accepted it; Kigumo can't tell whether it reached the phone. A line at the top of the log shows how much of this month's allowance you've used.
Texts from every business arrive from the same sender, Kigumo, so the Name in messages is how clients know a text is from you. Each appointment on a client's profile also lists its own texts.
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Switch on confirmations and reminders Administrator
Clients get a confirmation when they're booked and a reminder 24 hours before.
Skip reminders for last-minute bookings Administrator
Someone booked at short notice gets the confirmation but no reminder.
Find a text in the message log
You've found the text and can see its status.
Resend a text Front desk
A new copy of the text goes out within about a minute, with your current wording.