Appointment statuses Reference
Every appointment has one status. Here's what each means and what it can change to.
What each status means
- Booked
- The visit is planned. Every appointment starts here. Can change to any status.
- In progress
- The client has arrived and the visit has started. Can change to any status.
- Completed
- The visit happened. Can only change to Cancelled.
- No-show
- The client didn't come and didn't cancel. Can only go back to Booked.
- Cancelled
- The visit won't happen. Can only change to Completed.
When to mark them
Set In progress when the client arrives, and Completed or No-show right after the visit or at the end of the day. Visits still Booked after they've ended show up on the Administrator's Dashboard under Needs attention.
Good to know
- Booked and In progress keep the time blocked. Mark no-shows honestly: they feed the client's no-show warning.
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