When Kigumo recognises a client Reference
Kigumo keeps one profile per person by matching the phone and email you type. A name on its own never counts.
N3EThe label
While you type a client's details in a booking, a label next to Personal Details gives the result: Existing client, New client or Archived.
An exact match
The form shrinks to a grey line with the client's name and history. Click Confirm again to book that client.
Some details differ
A card asks Same person? and shows what you typed next to the saved profile. Yes, keep record books the client with their saved details, filling in only a missing email. Yes, update books them and replaces their saved details. Then click Confirm.
Look-alikes and archived clients
The card may mention someone with the same name, or a number one digit away; that's only a hint, and No, new client stays selected. If the phone or email belongs to an archived client, restore them from their profile first.
Good to know
- Each phone number and email belongs to one client, so duplicates can't happen. While they belong to someone else, No, new client stays greyed out.
- If the phone belongs to one client and the email to another, you choose which of the two it is.
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