Cancel an appointment
The time is free, the appointment stays in the client's history, and you've told the client.
Before you start
Anyone in the business can do this.
Start here
The appointment's status menu
Steps
- 1
Open the status menu and choose Cancelled.
The appointment leaves the calendar and the time frees up.
- 2
Call the client to let them know.
What happens next
- Texts for it that haven't gone out yet are stopped. Kigumo doesn't send a cancellation text.
If something goes wrong
- You cancelled the wrong one
- It can't go back to Booked, only to Completed. Book the client again.
Good to know
- Cancelling less than 24 hours before the start counts as a late cancellation on the Dashboard.
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